Blogs

6 Contact Center Solutions That Can Improve Your Customer Experience in WFH Scenarios.

Business disruptions can impact organizations of any size in any location. From weather to power outages, political events, or even virus outbreaks, every organization needs to develop a business continuity plan to ensure its business operations can continue, no matter the disruption. The COVID-19 situation has changed business operations globally. Work from home (WFH) which...

Containerized Deployment Using AWS Fargate

A perfect middle ground between EC2 and Lambda based serverless architecture When your product or offerings are in an early stage, there are a lot of unknowns related to timelines for adoption as well as the speed at which adoption will shoot up. You want the product to scale up or down as needed but at...

Top two trends seen at Engage 2020

After all the meetings, the conversations, the follow-ups, the presentations and travel, I have finally found time to relax a bit and put together my analysis of what I saw at Engage 2020. Like every year, the conference was packed with demonstrations and discussions around digital transformation. Avaya’s tagline this year was “all in” and...

Manufacturing Analytics – How can big data help manufacturers make informed decisions.

“Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” ― Geoffrey Moore, Author of Crossing the Chasm & Inside the Tornado It is statements like these that inspire fear and uncertainty amongst businesses today.  Industries like media, retailing, banking, telecom, travel have already been substantially...

Quantum Computing

This recent announcement from Google is absolutely jaw-dropping. Google says that its 54-qubit Sycamore processor was able to perform a calculation in 200 seconds that would have taken the world’s most powerful supercomputer 10,000 years. Is this real?  Many of you have been asking me what quantum computing is all about? So, I will cover...

Industry 4.0 – The Next Step in Lean Manufacturing

“Industry 4.0 is more than just a flashy catchphrase. A confluence of trends and technologies promises to reshape the way things are made.” - Cornelius Baur and Dominik Wee, McKinsey & Company The concept of the Industrial Revolution has been around for a long time but suddenly it is again a trending topic. Manufacturing industries...

GS Lab turns 16!

From modest beginnings, the company comes of age today, serving its customers with great competence, diligence and technical prowess. Technology excites us. GS Lab has always prided itself on its technical depth and willingness to adopt change. This has helped us ably navigate the rapidly changing technology landscape over the last decade, and stay relevant for our customers. We...