Application Management Services

Application Management Services

Application management services  landscape has evolved with changing business needs and competitive landscape. Product owners need to focus on the core product and keep enhancing it with new features. At the same time, for high adoption, they need to ensure smooth implementation, customization, integration and support, so that user experience is seamless. They cannot merely add teams and costs to achieve these. Today’s product managers need technology partners to help them:

  • Meet growing product implementation demand
  • Lower the total cost of ownership and focus on innovation
  • Help build a connector ecosystem to drive higher adoption
  • Overlook the complete support of the products

GS Lab’s application management services can help transform your product landscape with end-to-end services, including implementation, customization, integration and support needs. With over 15+ years of experience in product engineering, we have proven expertise in handling products right from design & development to testing & maintenance phase. Our value-driven support services aim to automate repetitive & mundane support activities, and move towards a non-linear support model. Our experience across connector ecosystems and integration platforms make us the preferred technology partner for leading SaaS and on-prem products.

Application Management and Support Services

Implementation Services


  • Business process mapping and requirements gathering
  • Set up, configuration and data migration
  • User training
  • UAT
  • Product adoption
  • Deployment and post go-live support

Customization and Integration


  • Business apps integration using web services/APIs
  • Custom application development
  • Connector ecosystem development

Support services


  • L1, L2 and L3 support
  • Installations
  • Configurations
  • Deployment
  • Upgrades & migrations
  • Automation
  • Self-service portals

Why GS Lab’s Application Management Services?

Product Implementation, Customization, and Management

  • Product engineering DNA – We have developed over 300+ products for our customers and understand the complete product lifecycle journey
  • Connector Ecosystem – We have developed multiple connectors across various technology products. 

Product Support Services

  • Highly Flexible Models – Organizations can start small even with shared service models and scale up as and when required for the growth.
  • Non-Linear Support Cost Model – We automate repetitive & mundane support activities and move towards a non-linear model where automation and self-service models prevent team size expansion in proportion to product growth

Technology Expertise

With expertise across 130+ tools and technologies, we manage applications across identity management, networking, telecom, Cloud, and manufacturing domains with a strong technology backbone.

Cloud & Infrastructure

  • Linux
  • Networking
  • Network operations centre
  • SDWAN
  • AWS/Azure managed service

Communications

  • SBC/Soft switch
  • Telecom protocols
  • 3G & 4G
  • End-point devices
  • Video surveillance & analytics

Security

  • Identity & access management
  • LDAP
  • Active directory

Other Technologies

  • API management
  • Big data analytics
  • Internet of Things